Prime ministry: A progress report released by the Prime Ministry for the 2nd executive program to modernize the public sector for the first half of 2026 reveals that 92% of the targets for this period were achieved, with 78 out of 85 axes completed.
According to Jordan News Agency, the report's publication aligns with the launch and development of national projects in areas such as government services, human resources, performance measurement, digital transformation, data, and artificial intelligence. These initiatives mark a new phase of implementation, emphasizing the translation of developed enablers and systems into tangible outcomes that impact the quality of government services and performance efficiency, with benefits for citizens.
The goals for this phase include developing performance indicators to serve as national evaluation tools, with results published periodically for public access. In the area of government human resource development, the report highlights the launch of the Jordanian Academy of Public Administration as a national entity for leadership development and capacity building, succeeding the Institute of Public Administration.
The report also notes the completion of 12 competency frameworks defining skills and requirements for various positions, alongside the continued expansion of merit- and competency-based recruitment processes. Progress is noted in enhancing government efficiency through tools like transitioning to a paperless government, developing systems to link individual and institutional performance, expanding e-government procurement systems, and improving resource deployment through shared services.
In the smart and innovative government track, development is underway for five priority use cases for artificial intelligence agents in public entities. Data maturity assessments in ministries are completed, and 23 government data teams have been trained.
The government also completed a unified digital map of legislation, encompassing 28,000 laws, regulations, and administrative decisions in digital formats. This supports developing a more integrated system for managing legislation and policies. The report shows continued expansion of service digitization, with digital public services rising to 2,060, representing 85.8% of digitizable services.
Activated digital identities through the "Sanad" application reached 2.8 million, and the government service center network expanded to 16 facilities to standardize service delivery and facilitate citizen access. The vehicle license renewal package, under new electronic procedures, exceeded 614,000 users, following the integration of service-related procedures into a unified process.
In the second half of the year, the program will focus on enhancing project impacts on services, completing the digitization of priority services, and re-engineering procedures. The government plans to expand the "Hearing the Citizen's Voice" system, continue transitioning to a paperless government, expand the competency framework application, and roll out the first phase of artificial intelligence programs in targeted entities.
The report emphasizes that the next phase represents a shift from building enablers to optimizing their impact. Progress will be measured not only by the number of projects and axes implemented but also by their ability to create sustainable institutional transformation, enhancing government efficiency, service quality, and citizen experience.