Amman: The Ministry of Industry, Trade and Supply addressed 1,100 consumer complaints during the January to October period of 2025. The ministry fully resolved 913 of these complaints, which accounts for 83% of the total, and issued 27 fines based on the Consumer Protection Law.
According to Jordan News Agency, Ministry Spokesperson Yanal Barmawi stated that the ministry's Consumer Protection Directorate handled all citizen complaints and observations by conducting necessary investigations and resolving most cases through direct contact with the involved sellers or service providers. The ministry's response to rectifying violations was high, indicating an awareness of the Consumer Protection Law's provisions and penalties, which are designed to protect consumer rights and ensure the provision of high-quality goods and services.
Barmawi highlighted that the complaints varied in nature, subject matter, and financial value but were all managed with the same procedures and effort. The law aims to protect consumer rights irrespective of the type or value of goods purchased.
He noted that the services sector generated the highest number of complaints during the period, with 285 cases, accounting for 26% of the total. This was followed by the electrical goods sector with 265 complaints (24%), the automotive sector with 166 cases (15%), and e-commerce with 153 complaints (14%). The remaining sectors, including garments, kitchens, and furniture, represented the remaining 21% of cases.
Barmawi also pointed out that after-sales service issues topped the complaint list with 483 cases, representing 44% of the total. This was followed by 331 complaints about defective goods and services, which made up approximately 30%, and 273 cases related to warranties and contracts, accounting for 25%.