Accra:The Public Security Directorate (PSD) has been advancing its services for individuals with hearing impairments through the "Deaf JO 114" application. This app enables deaf and hard-of-hearing individuals to communicate directly with the main 911 operations room using sign language, available around the clock.
According to Jordan News Agency, since its launch, the application has handled approximately 20,614 calls as of September 16, with 6,618 of these requiring field intervention. The majority of the reports were related to medical emergencies, traffic accidents, and cybercrime incidents.
From the start of the current year until September 16, the app received 4,890 calls, including 1,161 reports, which is about 24 percent of the total calls. On average, the app has been handling around 18 calls and six reports daily this year. Notably, around one-third of all calls since the launch have necessitated security or emergency medical response.
The service was initially introduced in 2014 with a dedicated emergency hotline for the deaf (114) and underwent further development in 2020 in collaboration with specialized volunteers. In 2023, the application was launched on the App Store and Google Play, featuring video calls in sign language, and a callback service was added in 2024. Continuous development efforts ensure the application meets the evolving needs of its users.
In the 911 operations room, a sign language interpreter receives video calls to collect vital information such as the caller’s location, the nature of the report, and any injuries or threats. This information is recorded in the OnCall emergency reporting management system and directed to the appropriate authorities, with a note indicating it was submitted by a deaf person. If more information is needed, an ambulance officer assists by interpreting and relaying details to the authorities. The operations room remains engaged with relevant agencies until each case is resolved.
PSD's initiatives include translating security-related content and procedures into sign language, as well as producing awareness materials on various platforms. These efforts also encompass campaigns on cybersecurity and electronic fraud and translating the theoretical driving licence test for deaf individuals into sign language.
The project earned first place globally in the 2016 Project Zero Awards.