Amman: The Amman Chamber of Commerce (ACC) has proudly received three prestigious international certifications for its management systems. These certifications mark a significant milestone in the chamber's ongoing commitment to excellence.
According to Jordan News Agency, the ACC was awarded the ISO 9001:2015 Quality Management Systems (QMS) certification and the ISO 10001:2018 Customer Complaints and Satisfaction Management System certification, following the transfer of their accreditation to Bureau Veritas. Additionally, the ACC successfully renewed its ISO 31000:2018 Risk Management certification after passing a stringent audit conducted by Bureau Veritas. This renewal underscores the chamber's dedication to adhering to international standards and improving its risk management practices.
The certifications were formally presented to the ACC's Chairman, Senator Khalil Haj Tawfiq. Representing Bureau Veritas at the ceremony were Ahmad Khawaja, the Director of Accreditation and Certification for Jordan, Iraq, and Lebanon, along with several other company officials. They acknowledged the chamber's rigorous efforts in fulfilling auditing requirements and aligning institutional documents and procedures with international standards.
Haj Tawfiq emphasized that these certifications highlight the ACC's ongoing commitment to enhancing its institutional performance and service quality. He noted that the chamber remains focused on adopting best global practices in management, quality, customer satisfaction, and risk management. This achievement is a testament to the chamber's dedication to continuous planning and improvement, aimed at elevating performance efficiency and improving the work environment.
The chamber is determined to keep pace with the fast-evolving business landscape, striving to enhance service quality and institutional processes to attain the highest levels of satisfaction and trust among its members and service recipients, Haj Tawfiq added.
Supporting this view, Ahmad Khawaja of Bureau Veritas commended the ACC's achievement as a reflection of its "high level of institutional commitment" to international standards in management, quality, and risk management. He praised the chamber's successful audit process as evidence of the efficiency of its systems and procedures.
Khawaja further noted that these certifications provide a framework for continuous improvement, enhancing performance efficiency and bolstering the confidence of service recipients. He acknowledged the ACC's efforts in presenting an "advanced institutional model" for modern management systems, which enabled the chamber to secure these international certifications.