The Telecommunications Regulatory Commission (TRC) received a total of 4, 103 complaints during the first six months of 2022, according to its statement released on Thursday.
3, 752 complaints were addressed and solved, constituting 92% of the total grievances number, compared to last year and for the same period, which amounted to 3,826, the TRC added.
Complaints included 3,215 relating to Internet services, 770 on mobile phone services, 83 for landline subscriptions, 32 for post services, and 3 for “qualitative approvals,” the TRC noted.
Work is underway to address complaints, as some solutions require technical teams’ visit to field sites to conduct the necessary technical examinations for coverage complaints and complete coordination procedures with the companies concerned in this regard, TRC said.
TRC Chairman, Bassam Sarhan, stressed the importance of the commission’s role in protecting beneficiaries’ interests in regard to telecom, information technology and postal services, and its keenness to ensure that operating companies provide “high” level services at affordable prices.
TRC is constantly implementing and launching various awareness campaigns, which address serves beneficiaries’ interests on various media outlets and the commission’s platforms on social media, he noted.
In addition, the TRC outlines necessary awareness plans, in accordance with developments in the telecom sector, which is characterized by dynamic and rapid changes, he said.
Source: Jordan News Agency