Amman: Minister of Water and Irrigation, Raed Abu Saud, and Minister of Digital Economy and Entrepreneurship, Sami Smirat, have launched the first package of the Water Authority of Jordan's e-services, marking a significant step in the digital transformation of Jordan's water sector. This initiative features 34 digital services out of a total of 49 that have been digitized as part of a broader modernization effort.
According to Jordan News Agency, this initiative aligns with royal directives and the goals of the Economic Modernization Vision, as well as the public sector modernization program aimed at improving the efficiency of government services. Abu Saud emphasized the Ministry of Water and Irrigation's commitment to developing its services by providing integrated e-services that enhance efficiency, speed, and transparency. He stated that these e-services are designed to place citizens and investors at the center of the development process, thereby streamlining procedures, improving service quality, and enhancing accessibility.
The project was implemented in cooperation with the Ministry of Digital Economy and Entrepreneurship and includes services provided by the Water Authority of Jordan and its affiliated water companies, namely Miyahuna, Yarmouk Water Company, and Aqaba Water Company. The remaining e-services will be launched in the second phase. Abu Saud affirmed that the second package, specifically designed for the three water companies, will be launched soon after the completion of training and capacity-building programs to ensure staff readiness to handle e-requests.
Smirat noted that the new e-services reflect a model of cooperation and integration among institutions aimed at developing e-services delivery. Digital transformation, he said, is a key enabler for achieving development and modernization, simplifying procedures for citizens, ensuring reliability, and enhancing the efficiency of government services. The effort aligns with Royal directives and the government's commitment to developing services that meet citizens' aspirations.
The project's first package offers 34 e-services, including 23 e-services for private wells, 2 for laboratories and quality, 2 for training purposes, 2 for financial affairs transactions, and 4 for operations and drilling areas, as well as an e-service for requesting treated water from purification plants. These services allow beneficiaries to complete transactions electronically without needing to visit service centers.