Amman:The Ministry of Health has expanded its digital "WhatsThrough" service for chronic medication fulfillment to six additional comprehensive health centers across Amman. This expansion follows a successful pilot phase that served 2,350 patients in its first month.
According to Jordan News Agency, the expansion incorporates health centers in Amman, Al-Hashmi Al-Shamali, Marj Al-Hamam, Jubeiha, Al-Nasr, and Abu Nseir, increasing the total number of facilities offering the service in the capital to ten.
Minister of Health Dr. Ibrahim Al-Badoor stated that the initiative is part of the ministry's strategy to modernize public healthcare delivery and leverage digital tools to enhance patient experiences and reduce clinic wait times. He emphasized the ministry's commitment to fostering innovation from frontline healthcare personnel, transforming field-tested ideas into scalable national projects.
The "WhatsThrough" service allows patients with chronic conditions to order recurring medications remotely via WhatsApp and pick them up at a dedicated window. Patients initiate the service by scanning a QR code available on each health center's official Facebook page and submitting required documentation digitally. Pharmacy staff then verify the documents and prepare the order within 48 to 72 hours, with patients receiving a WhatsApp notification confirming order readiness.
The service will soon be launched at Prince Hamzah Hospital, marking its introduction into tertiary hospital care as part of a phased nationwide deployment across all public health facilities. The initial phase began in early October at four centers Sweileh, Khreibet Al-Souk, Wadi Al-Seer, and Sahab, based on an operational concept developed at the Sweileh Comprehensive Health Center.